Before making a purchase on massagetablesnow.com, we encourage you to review the following policies and procedures. If you have any questions, please contact us before placing your order.
- Shipping Policies
- Special Delivery Services
- Sales Tax
- Returns & Exchanges
- Satisfaction Guarantee
- Financing
- Privacy Policy
- Safe & Secure Shopping
Shipping Policies
General Shipping
Portable Tables and Chairs:
Most of our portable massage tables ship for $20 to $60 within the contiguous United States. This is a limited-time promotion and is subject to change. If you are outside the contiguous United States or overseas, the applicable shipping charge will be calculated at checkout whenever possible. For shipments to Canada, the shipping price calculated in your cart generally includes customs and taxes. Shipments to other countries may be subject to separate customs duties, import taxes, or fees. If the shopping cart cannot calculate shipping for your planned order, please use the “Request Quote” or “Cart to Quote” function so we can confirm the cost.
Stationary Tables, Electric Lift Tables, and Other Freight Items: These products are generally shipped by freight truck because of their size and weight. Standard freight delivery within the contiguous United States is Curbside Delivery. Most tables ship assembled or nearly assembled, but you are responsible for moving a curbside shipment inside. Inside Delivery and White Glove Delivery may be offered as upgrades on select products and destinations, as described under Special Delivery Services.
Residential and Limited-Access Deliveries: Freight carriers may impose additional charges for residential addresses, limited-access locations, remote areas, stairs, restricted elevators, narrow entrances, redelivery, or other special conditions. Checkout rates and delivery upgrades are based on the information provided when the order is placed and on normal, safe access conditions. If the carrier requires an additional charge, we will contact you. We understand that unexpected costs are frustrating, and we pass on only the additional amount charged for the required service.
Accessories: Accessories ship for a flat $20 within the contiguous United States, regardless of order amount, except for certain bulky or heavy items. Even when a portable table is ordered with accessories, the shipping fee may be based on the accessories. If an accessory has a different shipping fee, it will appear at checkout after your address is entered.
Orders are processed as promptly as possible, excluding holidays and weekends. Stock items generally ship within approximately 48 hours, although processing times vary by manufacturer. Customized, made-to-order, and production items require additional time.
Shipping and delivery dates are estimates and are not guaranteed. If you need equipment by a particular date, please order as early as possible because production, transit, and carrier delays can occur. Tracking information will be emailed when it becomes available. Orders may ship by UPS, FedEx, or a freight carrier, and Massage Tables Now reserves the right to select the carrier.
Reconsignments, Redelivery, and Storage
Please verify that your delivery address is accurate and complete before submitting your order. Once an order has been submitted or shipped, it may not be possible to change the address. If a change is possible, the carrier may charge a reconsignment fee, typically ranging from approximately $100 to $250. Contact us, not the freight carrier, to request an address change so we can coordinate it with the supplier and carrier.
If a freight carrier cannot complete delivery because it cannot reach you, the location is inaccessible, or no authorized person is available, redelivery and storage fees may apply. Respond promptly to carrier communications and follow the carrier’s scheduling instructions to avoid these charges.
Delivery Appointments and Delivery Windows
For standard Curbside Delivery and Inside Delivery, an advance call or appointment may be available depending on the carrier, but it is not guaranteed unless expressly confirmed in writing. White Glove Delivery includes a scheduled delivery appointment. All delivery dates, appointment times, and delivery windows remain estimates and may change because of carrier or operational conditions. White Glove and other upgraded services may require additional time for final-mile coordination.
Freight Shipments Outside the Contiguous United States
Our site can calculate shipping to Alaska, Hawaii, U.S. territories, and international destinations for many lighter items. For products that ship by freight truck, please use the “Request Quote” or “Cart to Quote” function and provide your complete delivery address. Our sales team will obtain the best available shipping quote and generally respond within one to two business days. You may also contact us at hello@massagetablesnow.com.
For shipments to Canada, the shipping price calculated in your cart generally includes customs and taxes unless otherwise indicated. Shipments to other countries may be subject to separate customs duties, import taxes, or fees.
| Product Type | Contiguous U.S. | Alaska, Hawaii, etc. | Canada | Other International |
|---|---|---|---|---|
| Portable Tables | $20 to $60 for most tables | UPS rate | UPS international rate; customs and taxes generally included | UPS international rate; customs and taxes not included |
| Stationary and Electric Tables | Freight rate | Request a quote | Freight rate | Request a quote |
| Other Freight Items | Freight rate | Request a quote | Freight rate | Request a quote |
| Accessories | $20 flat rate, with some exceptions | UPS rate | UPS international rate; customs and taxes generally included | UPS international rate; customs and taxes not included |
| Other Bulky Items (Non-Freight) | UPS rate | UPS rate | UPS international rate; customs and taxes generally included | UPS international rate; customs and taxes not included |
Freight Delivery Inspection and Shipping Damage
Share these instructions with anyone who may receive your shipment. Before signing the proof of delivery, count the items and carefully inspect the equipment and exterior packaging for visible damage, including tears, holes, crushing, dents, or missing pieces.
- If you see damage or a shortage, write “DAMAGED” or “MISSING” on the delivery receipt before signing and briefly describe the issue.
- Take clear photographs of the packaging, equipment, and damage from multiple angles while the driver or delivery team is still present.
- For White Glove Delivery, inspect the unpacked equipment before the delivery team leaves and before undamaged packaging is removed. If damage is found, ask the team to leave the affected packaging and packing materials.
- Accept the shipment unless we or the carrier specifically instructs you to refuse it. Do not send the shipment back or discard damaged equipment or packaging.
- Contact us within 48 hours of delivery and provide the delivery receipt and photographs. Prompt reporting is necessary because carrier and manufacturer claim deadlines are short.
- For Curbside and Inside Delivery, retain all original packaging until you have confirmed that the equipment is complete, undamaged, and functioning properly.
Failure to inspect the shipment, document visible damage on the delivery receipt, retain required evidence, or report the issue promptly may prevent us or the manufacturer from successfully submitting a shipping claim.
Special Delivery Services
Delivery upgrades are available on select products and destinations within the contiguous United States. When available, the applicable upgrade fee is charged per unit in addition to the standard shipping charge. For orders containing multiple units, the upgrade fee applies to each unit for which the service is selected.
Delivery Service Options
Curbside Delivery [Standard]: The item is unloaded from the truck at the curb, driveway, or another accessible location outside your business or residence. You are responsible for bringing it inside. An appointment may be available depending on the carrier but is not guaranteed.
Inside Delivery [Upgrade, Limited Availability]: This upgrade includes delivery just inside the first accessible entrance, such as an entryway, lobby, or garage. It does not include delivery to a specific room, unpacking, assembly, installation, or removal of packaging materials.
White Glove Delivery [Upgrade]: This upgrade includes a scheduled delivery appointment, delivery to an accessible room of your choice, unpacking, and removal of packaging materials. It does not include assembly, installation, plumbing or electrical work, building modifications, or removal of existing equipment unless expressly stated or separately selected.
Existing Equipment Removal [Separate Upgrade]: When offered, Existing Equipment Removal must be selected separately and is not included with Inside or White Glove Delivery. Select the quantity that matches the number of existing items you need removed. Existing equipment must be disconnected from plumbing, electrical, or other utilities and ready for safe removal before the delivery team arrives.
Access Requirements and Service Availability
Delivery upgrades are subject to provider availability, destination, and safe building access. You are responsible for providing accurate access information and for ensuring that the new equipment (and any equipment selected for removal) will fit safely through all entrances, hallways, doorways, elevators, stairways, and other access points.
Stairs, narrow entrances or hallways, restricted or undersized elevators, remote locations, and other special-access conditions may result in additional charges or make a selected service unavailable. Unless expressly stated in writing, delivery upgrades do not include assembly, installation, plumbing or electrical work, disconnection of existing equipment, wall or floor modifications, or other building work.
If a selected delivery upgrade cannot be provided, we will contact you and refund the applicable upgrade fee. Unless another arrangement is agreed upon, the order will be delivered using standard Curbside Delivery.
Sales Tax
We comply with applicable state and local requirements concerning sales-tax collection and remittance. The appropriate sales tax will be calculated and added at checkout. If you have a valid resale or exemption certificate, please submit it to us and receive confirmation of the exemption before placing your order.
Returns & Exchanges
Your satisfaction is important to us. We sell new, first-quality products from established manufacturers and will work with you and the manufacturer to resolve eligible shipping-damage, defect, warranty, return, or exchange requests as efficiently as possible. Manufacturer-specific policies and product-specific restrictions may apply.
Cancellations
Orders can be canceled only before order processing begins. If we can cancel an order before processing, the refund will be reduced by the payment processor’s nonrefundable charge of 3%. Once processing has begun or the order has shipped, cancellation may no longer be possible.
Non-stock items, parts, and custom or production orders may become noncancelable as soon as they are submitted to the manufacturer or enter production. If a manufacturer permits cancellation after production has begun, applicable manufacturer fees and other incurred costs will be deducted from the refund.
Defective, Missing, or Incorrectly Manufactured Items
If an item is not working correctly, is missing parts, or appears to have a manufacturing defect rather than shipping damage, contact us immediately. Many manufacturers require defects or shortages to be reported within seven days or less. We will help coordinate the applicable manufacturer warranty or resolution process. Do not use, alter, or attempt to repair equipment that appears unsafe or defective unless instructed by the manufacturer.
Items Damaged During Shipping
If an item or its packaging appears to have been damaged during shipping, follow the Freight Delivery Inspection and Shipping Damage instructions above. Visible damage or shortages must be documented on the delivery receipt before signing, and you must contact us within 48 hours of delivery. Keep all required packaging, photographs, delivery documents, and other evidence until the claim is resolved.
Returns After Delivery
Returns are not accepted on non-stock items, custom or production items, parts, or other products identified as final sale. An eligible standard-stock item may be returned only when all of the following requirements are met:
- The item is unopened, unused, undamaged, and in its complete original packaging.
- You contact us within 30 calendar days of receiving the item.
- You obtain a Return Merchandise Authorization (RMA) number and return instructions before shipping the item.
Unauthorized returns will be refused and no refund will be issued. If a return is approved, you may choose a store credit or a refund to the original payment method. In either case, we will deduct our actual outbound shipping and handling costs, nonrefundable payment-processing fees, and the applicable manufacturer restocking fee, generally 25%. You are responsible for return shipping and for ensuring that the item arrives safely at the authorized return location.
Refused Deliveries
Do not refuse a delivery unless we or the carrier specifically instructs you to do so. If you refuse a shipment and it is returned, any refund will be reduced by the applicable manufacturer restocking fee, generally 25%, our actual shipping and handling costs in both directions, and nonrefundable payment-processing fees. If the item is damaged during the return transit, a refund may be delayed or reduced pending the shipping carrier’s claim decision.
Sales-Tax Refunds
Any applicable sales-tax refund will be handled in accordance with state and local law.
Manufacturer Return Policies
Because we sell equipment from multiple manufacturers, return and exchange conditions vary by product. Manufacturers authorize or decline returns and may impose product-specific deadlines, restocking fees, or final-sale restrictions. A product-specific manufacturer policy disclosed on the product page, quote, order confirmation, or accompanying documentation may be more restrictive than the general policy above.
We’re here to assist. If you have questions about whether a product is returnable or which policy applies, please contact us at hello@massagetablesnow.com before ordering.
Satisfaction Guarantee
We sincerely appreciate your business and want your experience with us to be simple and stress-free.
Before the Sale: We work to offer competitive pricing and strong value. If you have questions about pricing, delivery, product specifications, or available services, please contact us before ordering.
During the Sale: We sell new, first-quality products from established manufacturers that support their products with warranties and service. We are available by telephone, live chat, or email to help you make an informed buying decision.
After the Sale: We process orders promptly, provide available shipping updates, and remain available after delivery to assist with support, warranty coordination, and other order-related questions.
Financing
If you want to purchase or upgrade equipment without paying the entire cost upfront, financing may be available through Klarna, ClickLease, Ascentium Capital, or other available providers.
- Klarna: Proceed to checkout and select Klarna when it is offered as a payment method.
- ClickLease: Learn more or start an application.
- Ascentium Capital: Learn more or start an application.
- Visit our Financing Options page for additional information.
Privacy Policy
We are committed to protecting your privacy. When you browse our site, place an order, contact us, or subscribe to communications, we may collect information such as your name, billing and delivery addresses, telephone number, email address, order details, device information, Internet Protocol (IP) address, and information about the products and pages you view.
We use this information to operate and improve our website, process and ship orders, provide customer service, prevent fraud, communicate with you about your order, and where permitted send information about promotions or new products. We may share information with service providers, payment processors, fraud-prevention providers, manufacturers, suppliers, and shipping carriers when reasonably necessary to process and support your order.
Our site uses cookies and similar technologies to operate the shopping cart, remember selections, understand site usage, and improve the shopping experience. You may be able to limit cookies through your browser, but some site functions, including checkout, may not work properly.
We use reasonable administrative and technical safeguards intended to protect personal information. No online transmission or storage system can be guaranteed to be completely secure. If you have questions about this Privacy Policy or your information, please contact us.
Safe & Secure Shopping
Transaction Verification
We use NoFraud and other service providers to help verify transactions and protect customers against unauthorized card use. After your card issuer approves a transaction, NoFraud may conduct an additional review and may email you from alert@rangersplus.com or alert@nofraud.com to confirm that you authorized the purchase. Please respond promptly to avoid delays in processing your order.
Secure Checkout
Our website uses Secure Sockets Layer (SSL) encryption and other security measures designed to protect information transmitted during checkout. Payment information is processed through established payment providers. If you believe your card or account has been used without authorization, contact your financial institution promptly and follow its reporting procedures.
Last updated: August 2026.